We are looking to hire new Helpdesk L2/L3 Support/Project Engineers. This is an excellent opportunity for the right candidates.
You will be working in a progressive, highly effective, personal and responsive IT company ensuring that the day-to-day running of the IT Helpdesk department is held to the highest standard
Required skill & experience
- A minimum of 3-5 years of IT Helpdesk experience.
- Highly technical and adept at problem-solving.
- Active Directory and Microsoft 365 experience is essential
- A self-starter who can multitask, work well in teams, and take initiative.
Desirable skills & experience:
- Familiarity with some of the following technologies: ThreatLocker, Webroot, Defender, Datto, VoIP, SonicWALL, Fortinet, SpamTitan, WebTitan, EDR, Asigra, Veeam, Altaro.
- Certification: Microsoft 365 and Microsoft Azure
- Monday to Friday, 08:30 am to 5:30 pm.
IT help desk technician job detailed description
At MTC Solutions Limited, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Objectives of this role
- Provide quick and effective assistance with information technology systems